Shipping Policy

At Fishing Pro Shop, we’re committed to delivering premium fishing gear to anglers worldwide with the same passion you bring to the water. Our shipping and returns policies are designed to ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes full tracking
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

Returns & Exchanges

We stand behind our premium freshwater and saltwater fishing gear with a 15-day return policy from the date of delivery. Please review the following details carefully.

Eligibility Requirements

To qualify for a return or exchange:

• Item must be in original condition – unused, unassembled, with all tags and packaging intact
• Return must be initiated within 15 days of receiving your order
• Original proof of purchase required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Fly Fishing Technical Gear (waders, boots, and other personal equipment)
• Opened packages of Saltwater Line & Leader materials
• Used Freshwater Lures or Saltwater Lures

Step-by-Step Return Process

1. Initiate Your Return/Exchange

Contact our customer service team within 15 days at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Sample Return Request Email:

2. Receive Return Authorization

Within 24-48 business hours, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns without an RMA number cannot be processed.

3. Package & Ship Your Return

Securely package the item(s) in their original packaging with all accessories and documentation. Affix the provided return label (for U.S. returns) or follow international return shipping instructions.

4. Processing Your Return

Once we receive and inspect your return (typically 3-5 business days after arrival):

• Refunds: Processed within 3 business days of approval
• Exchanges: Shipped within 2 business days of approval

Refund Information

Refunds will be issued to your original payment method:

• Credit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
• PayPal: 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

1. Follow the standard return process above
2. Specify the replacement item(s) you desire
3. We’ll ship your new item(s) once the return is received
4. Price differences will be charged/refunded as needed

International Returns

For customers outside the U.S.:

• You are responsible for return shipping costs
• We recommend using a trackable shipping service
• Customs forms should be marked as “Returned Goods” to avoid duties

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us immediately at [email protected]
2. Include photos of the damaged item/incorrect shipment
3. We’ll arrange a replacement or return at no cost to you